I wanted to share the good news that clarifies our use of SMS texting for the purposes of recall notification – read the Press Release. In summary, Recall Masters helped a large dealership client quickly fend-off a lawsuit related to recall communications. The plaintiff alleged that she received text messages sent by Recall Masters on the dealership’s behalf that were not in compliance with the Telephone Consumer Protection Act (“TCPA”). Recall Masters provided information to the plaintiff’s attorney about the extensive preventative compliance audits and painstaking steps taken to conform with TCPA guidelines, which lead to the plaintiff promptly dismissing the case. We understand the sensitivity of these types of legal challenges, but it also underscores the manner in which Recall Masters develops solutions and supports its clients. Let me know if I can provide further clarification.
The link to the press release – https://www.recallmasters.com/wp-content/uploads/2017/12/RM_TCPAlawsuit_12052017.pdf