Automated phone support and voice mail has left consumers feeling abandoned by dealerships. CallCapture from Recall Masters brings back affordable live-agent call support to win over consumers at a time when customer acquisition costs are climbing and loyalty easily fading. Can consumers rely on your dealership to pick up the phone when they inquire about vehicle sales, service and parts?
80% of callers pushed to voice mail will not leave a message. As a result, the average dealership misses 8 service appointment calls per day. Convert just 20% of those into an appointment and it amounts to more than $325K in annual service revenue. CallCapture serves as your dealership’s backstop when your BDC team is not available to pick up, as overflow or after-hours support. If you like how productive Recall Masters’ Call Center is with recalls, it’s time to work with us to expand call center capabilities to include overflow and after-hours support.
This product is offered as an optional call center services upgrade to Recall Masters clients only. With approval, this product is also offered as a standalone solution to sister automotive group stores of an existing client.
The first 60-day results (ROI) have exceeded my expectations and I really appreciate the world class service that you and your team have provided thus far. I would also like to mention that the Recall Masters CallCapture program is working extremely well. I listened to several of the recorded phone calls and noticed how professionally they were handled by your agents. I’m amazed that in just the first week your call center scheduled 42 service appointments from our overflow and after hours calls. It is very important that my customers are greeted by a live agent, rather getting sent to voicemail! Keep up the great work and let’s take it to the next level.
Customers Crave Reliable Telephony & Reward Attentive Dealerships
of car shoppers say they spent more with a dealer based on positive customer service (Limelight)
of consumers prefer live phone calls over email and 57% over live chat (eConsultancy)
of consumers have hung up out of frustration of not being able to talk to a real person (HelpScout)
of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard (Forbes Magazine)
said they stopped doing business with a company after a poor customer service experience (RightNow Customer Experience Impact Report)
Learn More About Overflow & After-Hours Call Center Services
Po Duncan oversees the Call Capture program at Recall Masters. If your dealership can benefit from overflow and/or after-hours call center services, Recall Masters would like to talk to you. It all begins with you reaching out to Po using this form. Thank you for your inquiry.