Every Customer Inquiry Matters: Overflow & After-Hours Call Center Services

Automated phone support and voice mail has left consumers feeling  abandoned by dealerships. CallCapture from Recall Masters brings back affordable live-agent call support to win over consumers at a time when customer acquisition costs are climbing and loyalty easily fading. Can consumers rely on your dealership to pick up the phone when they inquire about vehicle sales, service and parts?

80% of callers pushed to voice mail will not leave a message. As a result, the average dealership misses 8 service appointment calls per day. Convert just 20% of those into an appointment and it amounts to more than $325K in annual service revenue. CallCapture serves as your dealership’s backstop when your BDC team is not available to pick up, as overflow or after-hours support.  If you like how productive Recall Masters’ Call Center is with recalls, it’s time to work with us to expand call center capabilities to include overflow and after-hours support.

This product is offered as an optional call center services upgrade to Recall Masters clients only.  With approval, this product is also offered as a standalone solution to sister automotive group stores of an existing client. 

Customers Crave Reliable Telephony & Reward Attentive Dealerships

of car shoppers say they spent more with a dealer based on positive customer service (Limelight)

of consumers prefer live phone calls over email and 57% over live chat (eConsultancy)

of consumers have hung up out of frustration of not being able to talk to a real person (HelpScout)

of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard (Forbes Magazine)

said they stopped doing business with a company after a poor customer service experience (RightNow Customer Experience Impact Report)

Product Details:

  • Ensure all inbound service department calls get
    handled properly
  • Call detail available in real-time
  • Spanish-speaking live agent support included at no additional cost
  • All appointments are logged into your appointment
    scheduling system accompanied by direct email confirmation
  • Call Center Hours: Monday – Saturday 7 am to 10 pm EST, Sunday 8 am to 8 pm EST

Affordable Pricing & Simple Terms:

  • $1.50/minute with no contract commitment.
  • Service up and running in less than 10 business days, upon submission and approval of agreement.

Download the product sheet:

Learn More About Overflow & After-Hours Call Center Services

Po Duncan
626.534.3118
po@ecallmasters.com

Po Duncan oversees the Call Capture program at Recall Masters.  If your dealership can benefit from overflow and/or after-hours call center services, Recall Masters would like to talk to you.  It all begins with you reaching out to Po using this form.  Thank you for your inquiry.

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