More than 1 in 4 vehicles on the road today have an open recall. While it’s a crisis for all consumers and the entire auto industry, it’s also an opportunity for dealerships to be a beacon of safety in their community. And that’s not all. Recall Masters, the #1 provider of comprehensive recall solutions, helps dealerships build a Recall Department, spawning unique benefits only possible through proactive recall management, including:
Recall & Vehicle Owner Intelligence
Our technology and knowledgebase make us #1. Trusted by the largest dealer groups and OEMs, our platform analyzes data from more than 50 sources to target strategic recall opportunities. Superior data enables you to service more customers better and faster and upsell more services and vehicle sales.
We Build Your Customized Recall Department
From a Call Center Hotline team that fields consumer inquiries and schedules service appointments to a Recall Department webpage that captures leads, our many innovative solutions are integrated into your existing processes in order to empower your staff and keep consumers connected to your dealership.
Multi-Channel Communications Services
Our ground-breaking, multi-touchpoint communications drive traffic to your dealership. Digital forensics technology identifies active recalls that were never completed. Target 3X more recalls than previously realized by tracking down current/secondary owners. Put OEM and NHTSA-compliant communications to work for you.
Every dealership and market is different, but one outcome is consistent – ROI! These results don’t come easy, as evident in other “recall” efforts that don’t employ digital forensics and multi-channel communications. It’s one thing to uncover VINs with open recalls, and quite another driving customers into your dealership.
*Data updated 6/15/2022. Results vary by dealership and market.
“We’re impressed with Recall Masters’ ability to find recalled vehicles that are sitting on neighboring independent lots. The Market Smart Report helps us connect with brand new independent lots that may not be aware of the recalled vehicles. We’re establishing relationships with the independents and it is providing additional revenue. We’re selling more parts and securing more repair business. We found a need to hire another mobile tech to handle the added business. The mobile techs use the report to plan their daily and weekly route for efficiency. These are the kinds of tools that address real-world conditions a Service Department face.”
We partner with leading data providers to conduct extensive digital forensics, which enables us to match vehicles with open recalls and their current owners.
We maintain the most comprehensive source of recall information for almost all makes and models on US roads and highways.
We monitor an ever-growing number of NHTSA- mandated and OEM safety recalls, along with voluntary recalls issued by the manufacturer.
Recall Masters is looking to partner with all data and platform providers that serve car dealers, rental agencies, fleet management, rideshare services, food delivery providers, couriers and any other business that utilizes vehicles in the fulfillment of services. If an accident or death occurs in a recalled vehicle while facilitating those operations, your client may be held partially liable. There’s a better way – partnering with Recall Masters to serve up critical recall data within your platform. Click here to learn more about our Enterprise Services division.
As vehicles become increasingly advanced, many OEMs are integrating technology that includes the ability to upload software updates by over-the-air (OTA) methods. Tesla has been doing this since its inception. But there are only so many repairs that can be solved from afar. While it is great that some of these recalls can be accomplished without the customer going into a dealership, what happens when they can’t – or won’t? And, even when the vehicle owner wants to comply with the recall notice, does a factory-direct model accommodate service at a local level as a dealer does?
It is well known that there is a huge issue with recall compliance — whether that is because the owner trashes the notice, doesn’t have time, doesn’t care, can’t be reached– or whatever the reason may be. How about second or third-generation owners that may never get notified?
Recap of 2021 Recalls Reveals Deceptive Drop in NHTSA Recalls
Despite a depressed manufacturing schedule due to the pandemic, 2021 NHTSA-mandated and OEM Voluntary recalls remained steady, adding to the enormity of the recall crisis
Fixed Ops Magazine – BDC Best Practices for Building Loyal Customers!
January/February 2022 Issue
Legendary football coach Vince Lombardi’s quotes on winning stand the test of time. Taken from the gridiron of the NFL and into the business arena, the challenge is to transform these inspiring words into every customer interaction. Consistent execution matters. Not only does winning feel good, dealerships can win over consumers and reap impressive revenues with efficient and effective call center teams.
With more than 1 in 4 vehicles affected by a dangerous recall, there is a Call Center Services Team that has an abundance of opportunities to connect leery owners to an authorized dealer who can attend to the repairs. While the repairs come at no cost to the vehicle owner, the process of securing a service appointment is more strenuous than what most would anticipate.. Click here to read more about the WINs at Recall Masters.
Recall Masters featured in Fixed Ops Magazine – State of Recalls 2020!
July/August 2021 Issue
Recall Masters’ 2020 State of Recalls report is featured in the July/August 2021 Issue of Fixed Ops Magazine, the industry’s most-respected publication focused on fixed operations. Recall Masters revealed that more than 29.2 million affected vehicles were accounted for in 278 recall campaigns mandated by the National Highway Traffic Safety Administration (NHTSA) in calendar year 2020. Another estimated 266 “voluntary manufacturer notice” campaigns affected the passenger cars and light trucks framed in this report. Read the full feature here.
Recall Masters featured in Fixed Ops Magazine – Learn How Dealers are Driving Revenue and Winning Over Consumers without Discounting!
March/April 2020 Issue
Just read through your email, open your mailbox or read through Sun-day print ads and you’ll see just how desperate dealerships are to win back service customers from independent repair shops. It’s understandable. Acquiring a new customer can cost five times more than retaining an existing customer, though increasing customer retention by just 5% can increase prof-its from 25-95%. It’s the only game plan that matters – finding new customers and holding onto them. The big question remains – how do you win new customers and recapture inactive customers without deeply discounting services? A little more than 25% of all franchise dealerships are turning to opportunities derived from recalls. Read the full feature here.
We keep track of recalls on vehicles since model year 2000