More than 1 in 4 vehicles on the road today have an open recall. While it’s a crisis for all consumers and the entire auto industry, it’s also an opportunity for dealerships to be a beacon of safety in their community. And that’s not all. Recall Masters, the #1 provider of comprehensive recall solutions, helps dealerships build a Recall Department, spawning unique benefits only possible through proactive recall management, including:
Recall & Vehicle Owner Intelligence
Our technology and knowledgebase make us #1. Trusted by the largest dealer groups and OEMs, our platform analyzes data from more than 50 sources to target strategic recall opportunities. Superior data enables you to service more customers better and faster and upsell more services and vehicle sales.
We Build Your Customized Recall Department
From a Call Center Hotline team that fields consumer inquiries and schedules service appointments to a Recall Department webpage that captures leads, our many innovative solutions are integrated into your existing processes in order to empower your staff and keep consumers connected to your dealership.
Multi-Channel Communications Services
Our ground-breaking, multi-touchpoint communications drive traffic to your dealership. Digital forensics technology identifies active recalls that were never completed. Target 3X more recalls than previously realized by tracking down current/secondary owners. Put OEM and NHTSA-compliant communications to work for you.
Every dealership and market is different, but one outcome is consistent – ROI! These results don’t come easy, as evident in other “recall” efforts that don’t employ digital forensics and multi-channel communications. It’s one thing to uncover VINs with open recalls, and quite another driving customers into your dealership.
*Data updated 8/9/2021. Results vary by dealership and market.
“We’re impressed with Recall Masters’ ability to find recalled vehicles that are sitting on neighboring independent lots. The Market Smart Report helps us connect with brand new independent lots that may not be aware of the recalled vehicles. We’re establishing relationships with the independents and it is providing additional revenue. We’re selling more parts and securing more repair business. We found a need to hire another mobile tech to handle the added business. The mobile techs use the report to plan their daily and weekly route for efficiency. These are the kinds of tools that address real-world conditions a Service Department face.”
We partner with leading data providers to conduct extensive digital forensics, which enables us to match vehicles with open recalls and their current owners.
We maintain the most comprehensive source of recall information for almost all makes and models on US roads and highways.
We monitor an ever-growing number of NHTSA- mandated and OEM safety recalls, along with voluntary recalls issued by the manufacturer.
Recall Masters is looking to partner with all data and platform providers that serve car dealers, rental agencies, fleet management, rideshare services, food delivery providers, couriers and any other business that utilizes vehicles in the fulfillment of services. If an accident or death occurs in a recalled vehicle while facilitating those operations, your client may be held partially liable. There’s a better way – partnering with Recall Masters to serve up critical recall data within your platform. Click here to learn more about our Enterprise Services division.
Many dealers feel they need both a sales and a service BDC based on advice from numerous industry trainers. The thought process is that the sales BDC’s job is to set appointments for sales customers and the service BDC sets appointments for service customers. But what if you combined the two to create a single service BDC? Service is the largest percentage of dealership revenue. It makes sense to have a service BDC. But not many dealers want to dissolve their sales BDC.
In a recent article in Automotive News, a dealership in Michigan moved its entire BDC to the service department and simply installed an Internet Manager for sales-related issues. It is certainly important to acquire inventory right now but, in addition, dealerships want to bolster service revenue as well.
This dealership’s decision to move the BDC to the service lane solved a myriad of issues. First, it saved money by no longer having two separate BDCs. Second, the dealership was...read the entire blogpost here.
Recall Masters featured in Fixed Ops Magazine – State of Recalls 2020!
July/August 2021 Issue
Recall Masters’ 2020 State of Recalls report is featured in the July/August 2021 Issue of Fixed Ops Magazine, the industry’s most-respected publication focused on fixed operations. Recall Masters revealed that more than 29.2 million affected vehicles were accounted for in 278 recall campaigns mandated by the National Highway Traffic Safety Administration (NHTSA) in calendar year 2020. Another estimated 266 “voluntary manufacturer notice” campaigns affected the passenger cars and light trucks framed in this report. Read the full feature here.
Recap of 2020 Recalls Reveals Impact of Pandemic on Compliance and the Continuing Threat
Despite a depressed manufacturing schedule due to the pandemic, 2020 NHTSA-mandated and OEM Voluntary recalls remained stead, adding to the enormity of the recall crisis
In its fifth “State of Recalls” report, Recall Masters, the automotive industry’s leading provider of recall solutions, revealed that more than 29.3 million affected vehicles were accounted for in 278 recalls mandated by the National Highway Traffic Safety Administration (NHTSA) in calendar year 2020. Another estimated 266 “voluntary manufacturer notice” campaigns affected the passenger cars and light trucks framed in this report. While many vehicles have more than one defect present, the 2020 total of 83.2 million affected vehicle recalls translates to more than one in four vehicles on US roads with at least one open recall. With an estimated 286.9 million registered vehicles in the country, the threat to drivers and passengers is greater than ever.
Recall Masters featured in Fixed Ops Magazine – Learn How Dealers are Driving Revenue and Winning Over Consumers without Discounting!
March/April 2020 Issue
Just read through your email, open your mailbox or read through Sun-day print ads and you’ll see just how desperate dealerships are to win back service customers from independent repair shops. It’s understandable. Acquiring a new customer can cost five times more than retaining an existing customer, though increasing customer retention by just 5% can increase prof-its from 25-95%. It’s the only game plan that matters – finding new customers and holding onto them. The big question remains – how do you win new customers and recapture inactive customers without deeply discounting services? A little more than 25% of all franchise dealerships are turning to opportunities derived from recalls. Read the full feature here.
Are Consumers Ready to Join Dealerships in Resolving the Recall Crisis?
Survey Reveals Expectations of Recalled Vehicle Owners
Persuading owners to take their recalled vehicles into the dealership for repair has left the automotive industry and consumer safety groups perplexed about a viable solution. Seeking more information as to where consumers stand on this issue, Recall Masters, a digital forensics and communications company that specializes in recall management for the automotive industry, recently surveyed 1,521 U.S. consumers.
More than 80 percent of U.S. consumers indicated that a vehicle’s recall status was important or extremely important, according to the findings of the survey. The study, conducted from …read the feature which appeared in FixedOps Magazine
We keep track of recalls on vehicles since model year 2000