The results we’ve seen from Recall Masters in the first 90 days has exceeded our expectations! Recall Masters has increased our Service and Parts Revenue by delivering New and Lost customers that have open-safety recalls on their BMW’s. This gives my Fixed-Ops Team the opportunity to demonstrate that their safety is our top priority and provide them with the very best Service Experience that Herb Chambers has to offer. Recall Masters has proven to be an extremely valuable partner and I highly recommend them.
And later in 2019, Matt offered more praise:
Recall Masters delivered! We achieved our Service Effectiveness Goal for 2019 which is great news, but there is much more to it than that. Our Service Effectiveness actually jumped 3 points, which was the biggest increase in the country for BMW Centers. Recall Masters helped make that happen!