I can’t say enough about how much I’ve enjoyed working with Recall Masters. My journey started back in 2019 with BMW Spokane, where I had the privilege of collaborating with PO Duncan. She was incredibly supportive and allowed me to be bold, testing new strategies and ideas. Together, we implemented reporting for used car dealers within a 300-mile radius, and I was able to bring recall services directly to customers with mobile units. This led to a whole new department within my service team, and during the COVID-19 pandemic, we had 2-3 techs on the road daily, covering three states.
One of the standout initiatives we came up with was offering gift cards for $100 off service, but with $1,000 towards trade-in value. This not only encouraged sales to engage with our marketing efforts but also led to actual car sales, showing how creative solutions can have a tangible impact.
Now, in my role as Fixed Operations Director at BMW & Audi Tri-Cities, I’ve had the pleasure of working with Mark. The relationship has been nothing short of amazing, and we are currently testing declined services with Recall Masters across both brands. What I appreciate most is how open and flexible they are when I bring new ideas to the table, even the crazy ones!!!!!! Mark and PO have always been great partners in brainstorming and executing strategies that drive results. Without the dedication and support of Mark and PO, this partnership would not be as successful as it is. No matter where my career takes me, I’ll always be using Recall Masters.