About Recall Masters:

Recall Masters, the leading provider of automotive recall information, services, and vehicle owner communications since 2015, is dedicated to making roadways safer by accelerating the repair of recalled vehicles. Our innovative solutions, trusted industry reputation, and commitment to customer satisfaction have positioned us as the go-to partner in the automotive recall space.

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General Functions:

• Under the guidance of the Sr. Director of Global OEM Relations Enterprise Services – and the Executive Leadership Team (ETL), contribute to the development and implementation strategy that will involve a Strategic Account Data License Agreements-Plan for targeted Enterprise Accounts
• Represent RECALL MASTERS interests with industry bodies and targeted OEM’s by taking steps to establish RECALL MASTERS as industry leaders and influencing industry practice regarding OEM Recalls and Industry Insights
• Lead – Drive and function as primary contact interface and cultivate trusted relationships with a wide range of potential influencers & decision makers from different management levels within targeted OEM’s and Enterprise Accounts.
• Participate actively in industry associations (ETI) (SCRS) I-CAR, CIC and -others as directed to advance or maintain a position that is financially and/or technically favorable to RECALL MASTERS products and technology from an Account Management and Sales Perspective.
• Use industry expertise and OEM and Enterprise knowledge to provide current Enterprise OEM-industry technical intelligence and sales processes to RECALL MASTERS.
• Assist Enterprise accounts and OEMs as directed in developing strategic goals that are compatible with current RECALL MASTERS products, services, and future capabilities.
• Assist in Negotiating Strategic Market Enterprise Services and OEM tool and data rights and insights license agreements.
• Assist in Oversight OEM data governance of RECALL MASTERS data acquisition, data product implementation and OEM reporting IP and licensing compliance initiatives.
• Lead and provide requisite Strategic Enterprise account and OEM contract and EULA management at the global level.
• Develop new data partnerships based on the Enterprise and OEM data insights.
• Lead direct contact interface on and with new business development to include creating and managing Strategic Enterprise Market Accounts, OEM Certification and OEM Certified network programs including CO-Ops.

Primary Function Detail:

1. Strategic Enterprise and OEM Leadership: The Strategic Enterprise Market Business Development manager will negotiate and establish direct agreements with Strategic automotive market clients and relevant parties to facilitate business development contracts for sales for frequent-delivery of data flat files, or other means to identify vehicles affected by both NHTSA-mandated and voluntary recalls. And, as applicable, identify and distinguish between voluntary recalls and warranty extensions (aka service action programs).

2. Comprehending Recall overview & definition types = Voluntary recalls are manufacturing defects identified after vehicle production and delivery that the OEM may or may not deem safety-related but for which the OEM has for some reason, such as to avoid a higher repair cost, damage to its reputation, or a full-blow NHTSA-mandated recall down the road, decided to provide notification and repair at no cost to affected vehicle owners. By proactively issuing voluntary recalls, OEMs are seeking to keep defect management fully in-house and signal an increased sense of responsibility to avoid further investigation by the NHTSA. RECALL MASTERS distinguishes between NHTSA-mandated and voluntary recalls based on whether a NHTSA Recall ID has been assigned to the recall as indicated on the OEM or NHTSA Recall Search websites. Voluntary recalls have only an OEM Recall ID and do not typically appear on the NHTSA Recall Search website, despite being genuine recalls.

3. Comprehending NHTSA-mandated recalls, voluntary recalls, and warranty extensions may prompt a Technical Service Bulletin (TSB) write-up or related field service action notice to be circulated among dealers; however, an Enterprise Client dealer may not proactively market to or seek out vehicles affected by warranty extensions. RECALL MASTERS distinguishes voluntary recalls from warranty extensions based on whether or not the OEM itself delivered a letter to vehicle owners apprising them of the vehicle defect and inviting them in for the repair; this is something they would never do for a warranty extension, which a dealer is authorized to repair only if it is identified as an issue during an unrelated service visit or a vehicle owner complains about a symptomatic issue or otherwise brings the defect to a dealer’s attention.

4. Assist in OEM Data Acquisition: The Enterprise Business Development Manager will endeavor to prioritize the establishment of Recall Data Feed Agreements as directed by the SR Director and compiled by the Company. The OEM recall data feeds will be responsible for establishing and enabling RECALL MASTERS to establish industry standards and benchmarks for Quality and Transparency. The Company and its Executive Leadership Team (ELT) management will advise as to the state of any prior or existing OEM relationships and related recall data feeds, and provide the Sr Director with, when possible and appropriate, an introduction to and the contact information for relevant OEM personnel.

5. Enterprise Services and OEM Strategy Execution: The Enterprise Business Development Manager will assist in the Strategy and Operations of the Channel and is responsible for planning, organizing, and leading all aspects of assigned accounts and Industry engagement. In doing so, the Business Development Manager is called upon to ensure the quality of Enterprise process/ program deliverables and serve as a competent, effective leader of all Strategic Enterprise processes and programs. The BDM will apply well-honed expertise and communication in both written and verbal form and work closely with marketing, product management, software development, database development, project management, and the D2D channel to implement necessary functional skills in the execution of the work, and do so with impeccable integrity, transparency, honesty, and quality always and in all interfaces.

Education:

• Requires a BS/BA degree and/or 8 years equivalent work in Transportation sector Automotive, Sales Business/Operation/Product Management.
• Must be conversant and knowledgeable in current application of Data Licensing, Software Solution Selling and Software systems in the Software Information Technology discipline-environment.

Experience:

• Requires a minimum of 4 years of business management experience.
• Requires a minimum of 4 years experience working with software products.
• Requires a minimum of 4 years Customer Market Experience.
• Experience in managing multiple teams at once in a fast-paced, multi-tasking environment is required.

Mental Complexities:

• Must have the ability to execute and follow through, and be able to complete assigned duties on-time, within budget and in accordance with committed schedules and agreed upon requirements with a core focus on the following:
• Must adhere to all RECALL MASTERS Cultural Beliefs.
• Ability to maintain a highly inspired, motivated, and focused work ethic and team are required to meet and exceed objectives.
• Must possess the ability to collaborate effectively with other internal teams.
• Must exhibit process control discipline in all phases of daily work responsibilities and assignments.
• Must display considerable independence, creativity, and originality of thought.
• Must be capable of managing multiple complex Issues, staff, new products, tools, and other assignments simultaneously.
• Must possess a high degree of analytical and financial skills.
• Must exhibit change management skills and continuous improvement behaviors.
• Stress level is high to extremely high.
• Must deliver Speed and Quality in every work discipline.

Working Conditions/Physical Requirements:

Normal At Home & Office environment. Travel is required. Travel would normally be on an overnight basis and is projected at 25-50+%. There is a periodic need to work extended hours as needed to meet schedules and commitments.

Location: Hybrid – Laguna Hills, CA (preferred) or within the United States.

We offer a flexible hybrid work environment, with a strong preference for candidates based near our Laguna Hills, CA office. Remote candidates located within the U.S. will also be considered based on experience and alignment with team collaboration needs.

Job Type: Full-time

Other Requirements:

This role leverages a flex-schedule that may involve nontraditional working hours. Must be able to work from the Recall Masters office or remotely from a home office, depending on the candidate’s skills and experience. This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Recall Masters is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.