Recall Rundown eNewsletter from Recall Masters

August 2019 Newsletter
presented by Recall Masters

Beefed-up Consumer Law in Australia Puts Open Recalls Down Under

Beefed-up Consumer Law in Australia Puts Open Recalls Down Under
Legislation makes it illegal for used cars with open recalls to be sold in retail or wholesale markets

What could be a precursor to US law, Australian consumer protection laws were recently beefed up to also include vehicles with open recalls.  The law not only prevents the sale of these vehicles to consumers, but also includes vehicles being traded or sold at wholesale.  The advice comes from legal counsel representing dealerships in the Australian state of Victoria.  Any vehicle subject to a recall notice without rectifying that fault was determined to be in breach of the Australian Consumer the article in GoAutoNews here


Getting Service Recommendations Is Child’s Play

Getting Service Recommendations Is Child’s Play
A Blog Post from Dan Beres

Customer experience and standing out from the competition by excelling at customer satisfaction is still very much a good business practice today. Time is valuable for today’s busy consumers, and many dislike the vehicle service experience at dealerships because of long wait times.  Loaner cars and shuttles help, but they can end up making it more challenging to contact customers for service recommendation approvals. This then leads to phone tag while the vehicle takes up a valuable service bay. If the customer is the full blog article here


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