Recall Rundown eNewsletter from Recall Masters

September 2018 Newsletter
presented by Recall Masters

Video: City-Owned Vehicles Posing a Risk to New York City Drivers

Video: City-Owned Vehicles Posing a Risk to New York City Drivers 
NY1 News Investigation Finds Some NYC Vehicles Have Outstanding Safety Recalls

Navigating New York City's pothole-plagued streets can make for some dangerous driving conditions. But there's an even bigger hazard facing drivers when they hit the road.  New York City has the fourth-highest number of unfixed recalls in the nation: 2.6 million. VIDEO


Hello, is It Me You're Looking For?

Hello, is It Me You're Looking For?
A Blog Post from Christopher Miller

I frequently write about how, in my opinion, dealerships would be wise to expand their thinking and change attitudes towards recall customers … and not just recall customers, but all customers. The customer experience is key to building customer loyalty, increasing referrals and securing repeat business. It is also one of a dealership’s most important differentiators. But does that then mean you have to cater to every single customer, every single time? For those of you that shape the “customer culture” for the organization, should you always yield to those customers that push boundaries and argue just to get something...

read the full blog post here

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