Recall Rundown eNewsletter from Recall Masters

April 2018 Newsletter
presented by Recall Masters

2017 “State of Recalls” Report Unveils the Hidden Numbers

2017 “State of Recalls” Report Unveils the Hidden Numbers

2017 “State of Recalls” Report Unveils the Hidden Numbers
New report is first to include voluntary recall data, providing a glimpse of the enormity of the crisis

For the first time in history, data reveals the vehicle recall crisis is even bigger than anyone thought. In its first “State of Recalls” report, Recall Masters, the automotive industry’s leading provider of recall solutions, found more than 32.5 million vehicles (12.5% of all vehicles on US roadways) had a recall issued in 2017. The vast majority of those recalls pose a specific risk of death or…

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The Future of your Service Department

The Future of your Service Department
A Blog Post from Christopher Miller

There is nothing more frustrating to a customer than being told a repair will take X amount of time – only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection, additional issues are found. Or, as can sometimes be the case, a technician cannot quickly diagnose an issue.  How often have you had a customer arrive in the service drive saying something...

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