Recalled Cars Could Be Banned from the Road if Not Repaired
Across the Pond, The British Government is Taking On Recalls, Featured in the UK's Sunday Times

I'm sure that the above headline caught your attention - as it should.  In the UK, certain recalls present such a lethal risk to consumers that the British Government's Department for Transport has suggested vehicles could automatically fail their annual inspection if drivers do not get defects repaired voluntarily.  If the program is adopted, it is anticipated that US legislators will monitor progress and consider similar measures domestically…

read the full article on the Sunday Times website

To Improve the Customer Experience, Employees Must Own It!
A Blog Post from Christopher Miller

Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited spend in an environment that has never been shy to remind them that the customer is king. To top it off, customer loyalty is more fragile than ever as consumer choices have increased.  For the automotive industry, the brittle landscape of consumer loyalty has dealership professionals living...

read the full blog post here

Recent Recall News Highlights

• GM recalls vehicles with defective air bags

• Volkswagen recalls vehicles with damaged speaker trim

• Toyota recalls hybrids with defective inverters

• Nissan recalls vehicles with defective steering components

• Toyota recalls minivans with defective shift lock solenoids [Video]

• BMW recalls vehicles with defective crankcases

• Chrysler recalls vehicles with defective occupant restraint features

see all Recent Recall News