A New Year’s Resolution to Service Consumers
A Blog Post from Christopher Miller

January Blog Post – As we make our New Year’s resolutions and reflect on 2016, which was a less than perfect year for our industry, filled with recalls and declining consumer confidence due to lack of parts availability to quickly fix these recalls, I thought it may be a good time to look ahead to 2017. In that spirit, I’d like to offer some simple tips that can help improve the service experience and ease any fears in dealing with recall...

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When it Comes to Recalls, What is Legal may also Leave You Liable
Most Passengers Assume that the Vehicles they Hire are Safe, Though Many are Not

In a past blog, I discussed how AutoNation instituted a policy to not wholesale or retail any vehicles with open recalls until they were repaired. Sadly, as recently reported by Automotive News, AutoNation’s efforts have met with tough consequences, including 6,000 grounded...

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Recent Recall News Highlights

• Ford Contends With Oil Leak

• NHTSA Speeds Takata Recall Process [Video]

• Supercars Recalled For Takata Airbag Issues

• Additional Chevy Malibus Recalled Over Takata Air Bag Defect

• Mitsubishi Will Replace Lift Gate Out of Caution

• GM Given Chance To Avoid Recall [Video]

• Ford Addresses Seat Belt Defects